Shipping policy

Shipping Policy

Thank you for shopping at Age Reset. We are proud to be a Sydney, Australia-based company dedicated to delivering high-quality skin care and health products directly to your door.

Because we work with a network of premium local and international manufacturers and vendors (dropshipping model), please review our shipping zones, procedures, and timelines below before placing your order.

1. Order Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. We aim to get your products dispatched as fast as possible, and you will receive a notification with tracking details once your package is on its way.

2. Multi-Supplier Shipments (Split Packages)

To bring you the best selection of products, we source from various specialised suppliers.

  • If you purchase multiple items in a single order, they may be fulfilled by different vendors.

  • As a result, your items may be dispatched at different times and arrive in separate packages.

  • You will receive individual tracking links for each unique shipment.

3. Estimated Delivery Timelines

While Age Reset is based in Sydney, our items ship directly from our local and international manufacturing supply partners. Therefore, delivery times depend on the item's origin and your location:

Standard Shipping Estimates

  • Australia (Domestic): Up to 2–3 working days (via local partners) or 3–7 business days depending on regional handling.

  • Zone 1 (New Zealand): 4–6 working days.

  • Zone 2 (North America, Western Europe, Asia, and the Pacific): 6–13 working days.

  • Zone 3 (Rest of the World): 10–15 working days.

Express Shipping Estimates (Where Available)

  • Australia (Domestic Metro): 1–2 working days.

  • Australia (Domestic Non-Metro): 1–4 working days.

  • Zone 1 (New Zealand): 2–4 working days.

  • Zone 2 (North America, Western Europe, Asia, and the Pacific): 2–4 working days.

  • Zone 3 (Rest of the World): 2–5 working days.

Please Note Regarding Overseas Suppliers: International shipping times are estimates. Shipments coming from overseas vendors can occasionally take a little longer due to unforeseen circumstances beyond our control, such as customs processing bottlenecks, international postal delays, severe weather, or peak holiday periods. We appreciate your patience during these rare events.

4. Shipping Rates

Shipping charges for your order will be calculated and clearly displayed at checkout.

5. Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number(s). Updates will be sent directly to the email address you provided during checkout.

If you have not received your package within 5 business days after the estimated delivery windows stated above, please contact us at info@agereset.com.au with your name and order number, and we will investigate it immediately.

6. Customs, Duties, and Taxes

For items shipped from overseas suppliers, Age Reset is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, GST, etc.).

7. Incorrect Addresses & Redelivery

Please ensure your shipping address is completely accurate at checkout. We cannot be held responsible for items delivered to an incorrect address provided by the buyer. If a package is returned to our supplier due to an incorrect address, you may be liable for additional redelivery costs.